Associated Content Bug Roundup: We’re All Doomed


Based on current forum chatter, Associated Content is experiencing a slew of bugs right now. Some are new, but others we’ve seen in the past. If the threads are believable (and by the sheer number, I’ll take them at face value), currently AC participants:

  • Are having submitted articles raped and pillaged by the submission template
  • Are experiencing extremely long waits after offer acceptance and publishing
  • Can not leave comments on articles
  • Can not use the private message system with any reliability
  • Can not rate articles

Template Trashing Articles
By far this is the most serious bug. This is more than the old “I pasted directly from MS Word and now it looks funny” complaint. The template parser seems to be doing consistently violent things like rearranging/deleting entire paragraphs. This bug seems to be related to Firefox and/or Display Only articles, but who can say for sure. Forum complaints are notoriously light on details so a complete picture is hard to paint. I can only say that the complaint-o-meter is off the scale suddenly.

Article Processing Lag
The time between accepting an offer and the article publishing on AC has grown exponentially in the last month. AC tried to explain away this issue by saying they have instituted new policies where someone is double-checking copyright issues, but if that’s the case, they need to hire three or four more reviewers. Complaints about this show that the current processing time is approximately 10+ days. If you are trying to submit time-sensitive information on to AC, you might as well forget it. Combine this with the bug above and you might as well not even submit anything to AC.

Comments
I don’t consider not being able to leave a comment a huge problem, but, judging from the fact that a new thread about this complaint is started about every hour, this seems to bother a lot of people. The real bug here is that this is a reoccurring bug. It’s happened in the past and will probably happen again. It always seems to crop up right after AC makes some other minor tweak else where.

My biggest concern with this is version control. We know that different AC techies are responsible for different aspects of the site. When bugs like this get fixed then pop up again, it usually means one programmer is stomping on another programmer’s code. Here’s the scenario.

  1. Programmer A and B are both given their own copies of the baseline code, version 1.0
  2. A bug like “Can’t leave comments” is reported
  3. Programmer A fixes the bug problem, rolls up the code, and deploys it
  4. Now we have version 1.1a
  5. A change is made by Programmer B, He rolls up the code and deploys it
  6. We now have version 1.1b

The crucial step missed is A did not share his changes with B. If he had, we would now be at version 1.2 which would include both the fix from A and the change from B. The sad thing here is there are simple, free software packages like CVS that would handle this situation.

Private Message System
At best, it’s spotty. Some are getting through, some are not. Probably a result of the scenario outlined above combined server load balancing.

Ratings
I haven’t experienced this bug and really don’t care if it’s bugging or not. The silly ratings don’t mean anything and if they don’t work, who cares?

Summary
The Bugs and Complaints forum has gone crazy and there isn’t an ACer in sight. One of the techies did post in one of the threads, but no one from AC has even acknowledged the submission template problem. The upside is the Other Online Writing Gigs forum is still going strong as the processing lag time is forcing writers to seek other outlets. The forum design/layout still blows. At no time in my two-plus years with AC have there been so many bugs simultaneously.

Advertisements

8 Comments

Add yours →

  1. I think that’s the biggest issue that AC is ignoring. Without communicating about all of these glitches and delays, AC is bleeding CP’s off to other outlets like Demand Studios or Text Broker, who communicate better and/or pay better. I spoke with Brenna, and apparently there is some big AC meeting about it early next week.

  2. I am looking elsewhere. I am sick of AC right now.

  3. My experience: 10 days to respond, 10 days to publish after acceptance. I publish more in the print world so AC still seems fast but the inconsistency is annoying. Should I be working on Thanksgiving lesson plans, or Christmas or maybe black history month?

  4. Hmmm, perhaps this explains why I’m receiving delayed comment notifications; i.e.: received a comment notification yesterday for a comment that was posted earlier this year.

  5. Heather K. Adams September 20, 2008 — 09:41

    I made this comment on the forums, and it’s worth repeating. It doesn’t matter that the delay in publishing is faster than in the print world. Online publishing is a completely different venue where competition is high. One would think AC would be clued in on this concept by now and would do everything in its power to push our submissions out. It’s discouraging when something sits for ten or more days.

  6. Yuppers, ac has bugs! Hopefully they will fix em eventually. I tried to leave a comment on your page barefoot, concerning “Atlanta Nights” and tried to reply on the forums… repeat tried. Also simply typing in ms word wrong can sadly cause a problem or rather using enter and backspace incorrectly can. My wife taught me that one, ouch! it really messes with the template.

  7. This is Darnell from AC.

    Just letting you know that the copy/paste, commenting and private messaging bugs have all been logged and passed off to our tech team. Sam goes through that area of the forum and compiles lists of bugs and concerns every week.

    Our apologies if we have not done enough to let everyone know that the bugs they’re reporting are getting logged – Brenna (aka AC_Brenna) and I will be helping Sam stay on top of the discussions happening in “Talk Back to AC” from now on.

    We’re also working very hard to overcome the lag in processing content. We are growing very quickly, and it is our top priority to shrink your wait times as much as possible.

    Best,

    Darnell

  8. Quick Update:

    Our Tech Team has completely fixed the Word pasting bug, as well as the kinks in the commenting and private messaging system. If you notice anything else, please feel free to pass it along to Sam directly: admin@associatedcontent.com

    We’re also powering through all of the content that has been submitted, and expect that wait times will be back to normal very soon!

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: